Job closed
Ref: LP180-508
Job description / Role
- To successfully conduct inbound / outbound calls, handle emails, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments
- Provide expert answers to all customer requests (product, after sales, policies etc.)
- Handle client complaints, investigate with concerned parties (boutique, dealers, workshops, head office, logistics, and other markets), support in resolving complaints and communicate solutions to client. Follow-up until complaint closure
- Generate sales leads, reservations and boutique appointments. Coordinate with boutiques and follow-up with clients until conversion
Requirements
- University or College Degree
- Customer service or call center experience
- Ideally has exposure to luxury retail, premium brands, luxury hospitality
- Excellent English and Arabic language skills
Salary:
AED Excellent + medical
About the Company
Due to overwhelming client demand, SQ Computer Personnel opened a branch in the UAE in 2007 which we called SQ Gulf. Over the last 7 successful years we have carved out a strong and credible reputation in the UAE as a recruiter of choice. We work in partnership with a number of large multi-national and regional organisations as well as smaller, boutique companies. We aim to supply personnel on a sole agency basis which, in turn, provides you with a very attractive and cost effective, headache-free process.
SQ Gulf covers a wide range of vertical markets with in the MENA region. We have mirrored our UK successes by building a 360 degree, full life-cycle infrastructure and support strategy. We have an experienced team of account managers who are all well versed in their specific market vertical. We cover all levels of seniority and job titles. I myself, have over 13 years of professional recruiting experience, 5 of which have been in the UAE. As an agency, I strongly believe that SQ Gulf, with it\\'s team of dedicated and experienced staff, are exceptionally well placed to provide a smooth, successful and cost-effective recruitment solution. We have an exceptionally large database of current candidates, from UAE Nationals to expats currently looking for new challenges in the region.