Clinic Supervisor

A Leading Medical Enterprise In The UAE

Dubai, UAE

Posted
Ref: SP573-30

Job description / Role

Employment: Full Time

• Lead the efficient operational delivery of advanced aesthetic solutions within clinic.
• Manage every aspect of the day to day clinic operation ensuring the highest quality of service is provided for patients, whilst driving sales and improving staff performance.

Employee relation:

• Lead, motivate and manage clinic staff to encourage a high performing team – motivate, appraise, encourage, inspire confidence and support clinic staff
• Ensure all staff are trained effectively and manage performance/conflict where necessary.
• Manage effective staff rotation to ensure having the right people at the right place at the right time enabling full clinic optimization.

Patient relation:

• Deliver industry leading customer service
• Develop and maintain a customer focused culture within the clinic that delivers high standards of service and creates long term relationships with clients.
• Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary.
• Maintain a high profile within clinics and clients alike in order to lead by example and stand by company values.

Operations management:

• Elaborate and manage the P&L, taking every opportunity to minimize costs and maximize revenue, review and analyze clinic financial performance vs target against clinic/company EBITDA.
• Revenue generation by running multiple marketing and advertising campaigns
• Analysis of marketing activities and measurement of ROI
• Plan and implement stock control to maximize sales and minimize stock loss.

Health and Safety Regulation:

• Ensure all health organizational policies and protocol standards are met at all times - Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic.
• Liaise with official authorities in the clinic jurisdictions and ensure the clinic compliance with rules and regulations of bodies such as DHA, DED etc.

Salary:
AED 12,000 to 15,000 per month inclusive of fixed allowances.

Requirements

• Good working knowledge of Beauty & Aesthetic Industry
• Experience of working within a medical or highly regulated environment
• Previous experience in professional laser and skin treatments field
• Experience of working with P&Ls and interpretation of data
• Ability to work flexibly to suit the hours and needs of the business
• Motivated, organized and Professional
• Demonstrates strong commercial and financial acumen
• Ability to build, maintain and be part of high-performance teams
• Strong written, oral and presentation skills
• Capable of problem solving and decision making
• Honest, reliable and professional at all times

About the Company

A leading medical enterprise in the UAE.

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