Cluster Digital Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Reporting to the Cluster Director of Sales & Marketing this role is all about driving the E-Commerce product and Sales strategy to elevate the brand experience, and increase customer confidence to book online and drive conversion.

This role is both strategic and operational. On one hand, this role will take management of the direct to customer sales channel and secondly be a key enabler to drive the brands online and offline presence. This role will be responsible for identifying and converting market opportunities, developing partnerships, refining user experience, and building out the DNA of the brand.

This is the ideal role for a team player who is passionate and possesses excellent communication skills, relationship building skills and a drive to succeed . You're not afraid of a challenge or driving revenue results online; you review and analyze the numbers and are the first one to instigate improvements to increase results.

- Support the development, maintenance and execution of the online business strategy for Pullman Dubai Jumeirah Lakes Towers & Novotel & Ibis Abu Dhabi Gate Hotels.
- Measure weekly/monthly sales performance, reporting on key insights and opportunities to grow the business unit's KPIs in Revenue, Margin and NPS.
- Lead, train and support the merchandising team.
- Ensuring products are enriched accurately and on time by the team to maximize trade potential with competitive pricing and detailed descriptions that drive business outcomes.
- Ensuring the website delivers an exceptional customer experience and sales growth.
- Responsible for creation and execution of programs, product launches and promotional calendar planning and be responsible for merchandising promotions, including product, price and badging on the website.
- Collaborating & coordinating with operational team on required photography and copy to elevate our products online.
- Developing new and existing relationships with our B2B partnered suppliers through the partnership team.

Requirements

Qualifications

- 3+ years of experience in an e-Commerce/merchandising role within a fast-paced environment.
- Qualification: - Bachelor Degreeor equivalent .
- Strategy development and analytical skills, sound business judgment and the ability to provide direction to senior management regarding commercials and operations.
- Proficient in Analytics.
- Strong stakeholder management.
- Dynamic and Entrepreneurial personality with great energy and initiatives.
- High attention to detail and ability to complete projects.
- Ability to both work well within a team and be a team leader.
- Enjoy working in multicultural/multinational environments.
- Excellent presentation and communication skills with the ability to engage and influence.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.