Cluster Director of Food & Beverage

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Reporting to the General Managers of Fairmont Dubai and Cluster General Manager of Fairmont Ajman and Fairmont Fujairah, responsibilities and essential job functions include but are not limited to the following:

- Lead and manage the day to day operations of the Food & Beverage Division ensuring all service standards are followed
- Foster a winning, solution-oriented work environment, motivating and engaging Colleagues to continuously deliver the best possible service to our Guests.
- Drive innovative promotions, menus and concepts; creating a destination of choice for both Hotels and external Guests
- Lead and support all Food & Beverage departments in the achievement of their financial and operational targets
- Prepare annual budgets and administer in a fiscally responsible manner
- Implement effective control of food, beverage, labor and operating expenses throughout the Food &Beverage Division according to Fairmont standards
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
- Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
- Ensure full compliance to Hotel operating controls, standard operating procedures, policies, procedures and service standards
- Leading all the existing and upcoming new projects of Food & Beverage department
- Ensure proper hygiene as per Municipality and Health Authority, promoting Health and Safety at all times.
- Ensure required assured safe catering requirements are met.
- Conduct regular walk through of hotel kitchens and accompanying areas to ensure proper cleanliness.
- Strive to improve all food preparations, presentations and menu selections
- Approve all food menus including Banquet, IRD, and Outlets.
- Actively walk the hotels to ensure all Outlets and Banquet rooms exceed Fairmont standards in terms of food quality and setups.
- Continually expand on our current food product to lead our colleagues to the next level.
- Ensure that proper menu and food is provided to Staff cafeteria in terms of quality, quantity and flavor.
- Strives to increase all Guest satisfaction scores, with a focus on food quality, menu content & timeliness of service.
- Keep current on new trends in the market place.
- Ensure that the Culinary Leaders utilize progressive corrective actions to correct, supervise and coach Colleagues that need improved performance.
- Strive to achieve monthly labor and food cost budget.
- Minimize wastage and spoilage in all kitchen areas.
- Strive to ensure that projects are completed by assigned deadlines.
- Conduct spot checks of hotel suppliers and other companies that would like to supply the hotel.
- Conduct meeting with food suppliers, review products, prices, quality, delivery, etc.
- Strives to gain "A" rating by the municipality.
- Maintains storeroom par level and realize the importance of food turnovers.
- Responsibility of driving efforts to achieve/exceed the hotels scorecard targets i.e. GOP, LQA, Guest Satisfaction, and Employees satisfaction
- Consistently offer professional, friendly and engaging service
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

Requirements

Qualifications

- Previous Food & Beverage experience in a senior leadership role required
- Previous experience in UAE is required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.