Cluster IT Executive

Job description / Role

Job Description

- Assist IT Manager to provide and support the data processing function of the Hotel, maintain hotel data processing network system, personal computer software, as well as training the staff on proper equipment handling
- The primary function of this position is to provide First level support to repair or to determine problems in computer systems and related equipment.
- Provides immediate solutions when possible, furnishes feedback to the users/customer, informs the IT Manager on reoccurring problems and issues that are affecting multiple users, enters resolutions into the tracking system.
- Provides a friendly and personalised welcome for guests
- To assist users and guests, advice, handling of incidents/requests for services etc.
- To supervise, assist, advice and provide training and coaching of staff and internal customers and system users to ensure full understanding and commitment to business achievements.
- To make sure Backup is done on daily basis and to do a restore test regularly
- Computer room is kept clear and orderly
- Maintain up to date cable diagram 9 Inventories on and bi-annual basis all computer equipment installed and provide written report
- Obtain a thorough knowledge of the hotel's main systems, PMS, POS, FMC, telecommunication etc.
- Effectively testing system loopholes and bringing it to the attention of the management
- Ensure that confidential records and other confidential information is properly safeguarded and is not removed from the office
- Trouble logs and utilization records are prepared
- On-going training is continually provided and that all personnel are fully knowledgeable in utilizing the equipment and/or system
- Reliable back-up of hotel data and maintained and properly secured
- Contingency plans are review to ensure ongoing operations in the event of equipment and/or failure
- Operational Manuals are developed and maintained on a current basis and used regularly by the operating staff
- Ensure virus protection for servers and workstation at all times and examine the entire system for the presence of virus or similar irregularities
- Ensure equipment is cleaned in accordance with maintenance schedule and keep logbook for the same
- Ensure preventive maintenance is carried out at the prescribed intervals
- To ensure that the standards required by Law and Hotel Policies are maintained at all times in the areas specified above

Requirements

- Proven experience in the same field
- Hospitality background is preferred
- Diploma/Bachelor's Degree in the same field

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.