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Cluster Sales Manager- Corporate & Groups

Fairmont Hotels & Resorts

Ajman, UAE

Ref: RP719-50

Job description / Role

Selling a memorable experience in an authentic location is the essence of Cluster Sales Manager – Corporate & Groups role at Fairmont Ajman and Fairmont Fujairah Beach Resort. Your professionalism and knowledge of the Hotels will reflect positively in how you present the properties. Building strong relationships will create a bond, ensuring your clients will always stay with Fairmont Hotels & Resorts.

Hotels Overview:

Fairmont Ajman -

Ideally situated on the Arabian Gulf in Ajman, UAE, the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities

Fairmont Fujairah -

Located on the east coast of the United Arab Emirates with sweeping views of the Gulf of Oman and lauded for its natural beauty set against the backdrop of the historic Hajar Mountains, a Fairmont flag will fly at Fairmont Fujairah. The project will consist of a 194-room hotel with dedicated meeting facilities, a Willow Stream spa and a marina. The hotel is scheduled to open in the last quarter of 2016.

Summary of Responsibilities:
Reporting to the Cluster Assistant Director of Sales, responsibilities and essential job functions include but are not limited to the following:
• Exceeds personal sales goals as well as segment goals on a monthly, quarterly and yearly basis for both hotels
• Solicits business through action plan preparation and execution
• Responsible for achievement of objectives, as outlined in the market team’s action plans
• Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
• Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
• Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
• Oversees ongoing communication for market between property and the global sales network
• Maintains positive relationships with all guests, vendors, colleagues and global sales network
• Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
• Ensures delivery of expected guest service through follow up and coordination with other hotel departments
• Manages referral response system and tracking of definite business - both inbound and outbound
• Prepares weekly, monthly, quarterly, and annual reports as required
• Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence
• Champions sales technology systems and standards
• Involved in setting individual room revenue and/or room night goals
• Assists with development and/implementation of annual budget and marketing plan
• Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings



Experience & Education
• Luxury hotel sales experience, having had varied market mix experience
• Bachelor’s degree and/or Hotel Management degree or diploma
• Established relationships with key industry contacts in the market segment
• English speaking is required and Arabic is preferable
• Supervisory experience an asset
• Microsoft Office suite of software literacy an asset
• Opera Sales & Catering knowledge an asset

Skills and Knowledge
• Strong analytical skills to develop and review reports. Determine other opportunities and ways to increase Leisure business levels
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
• Possesses software knowledge (Microsoft Office, etc).
• Possesses systems knowledge (OPERA Sales & Catering).Must be able to “Knock on doors” to get the business
• Knows how to conduct research on the Internet.
• Weekly prospecting and soliciting goals
• Uncovering new customers/ Markets
• Effective sales skills to up-sell products and services
• Strong customer development and relationship management skills
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relation skills
• Strong organization skills
• Strong “Closing skills”
• Strong “persuasion” skills
• Effective decision making skills

Physical Aspects of Position (include but are not limited to ):
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests

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Sales Manager salaries in UAE

Average monthly compensation
AED 13,500

Breakdown available for industries, cities and years of experience