Collection Officer

Job description / Role

The mission is to collect the amount due from the customers as per the paytime time frame.

The main responsibilities are to contact the customer's accounting department, according to AL procedure, handover the invoices to the customers, discuss the account statement and to communicate all the relevant information on customer account to reduce the credit risk. He/she is also responsible for ensuring the respect of payment terms granted to its customer and to oversee the dispute raised by a customer & communicate with relevant department to solve any disputes related to collection to ensure customer payment on contractual payment date.

Main responsibilities:
- Collects the receivables according to procedure (outbound calls)
- Uses adequate and defined method (e.g. Calls, dunning letter, visits…) according to C&C policy
- Protect AL UAE's interests by ensuring that policies, standards and established procedures are respected
- Ensures that debt recovery legislation is respected
- Handover customers invoices withing the minimum time.
- Makes arrangements in accordance with AL UAE procedure to settle customer accounts and collect the amounts due.
- Managing collection team by ensuring apply Monthly, Weekly, daily , collection Target & Plans"
- Responds to customer questions (inbound calls)
- Answers calls to ensure communication with customers on invoice payments
- Identifies issues with the customer accounts payable clerk
- Answers customer question if the information is available
- Solves the issue if possible or transfers claims to the AL UAE relevant departments
- Reconciles the differences between the reciprocal balances"
- Ensures follow-up on the claims and disputes
- Keeps track of claims and litigations;
- Follows up with the relevant department (Sales admin or finance) on their resolution and follows up the booking of adjustments (credit notes…), unmatched collections"
- Analyses the credit customers balances
- Analyses the customers credit balances and request for corrections and updates if needed
- Controls customer master data consistence"
- Provides reports and analysis
- Does the activity reports as defined in C&C procedure
- Does ad hoc analysis when require
- Responds to inquiries and assists in solving questions related to the status of customer accounts;

Reporting to: Collection Manager
Number required: 1
Duration: Permanent Position
Desired start date: 01 March 2017
Probation: 3 months

Requirements

University Qualifications: Bachelors Degree

Nature and length of previous experience: 2 - 3 yrs experience

Specialist knowledge:
- Practical usage of IT tools and ERP
- Ability to understand links between business decisions and financial results
- Knowledge of commercial law applicable to collection
- Valid UAE driving license

Soft Skills and Personality traits:
- Clear and structured Communication
- Committed to achieve objectives
- Organizational skills (able to plan and prioritize)

About the Company

Air Liquide is the world leader in gases for industry, health and the environment. The Group offers innovative solutions based on continuously enhanced technologies. We produce air gases (oxygen, nitrogen, argon, rare gases, etc.) and many other gases, including hydrogen. Present in 80 countries with 50,000 employees, Air Liquide innovates for the sake of progress while striving to ally dynamic growth, consistent performances and responsibility over the long term.