Collector

Job description / Role

Definition of an ‘A’ Player

A candidate who has at least a 90% chance of achieving a set of outcomes that only the top 10% of possible candidates could achieve.

Mission for Collector
The mission of Collector is to collect cash for clients within stipulated timelines.

Outcomes

Specific, measurable, and objective outcomes to be an “A Player” in this role
• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
• Monitor the assigned portfolio; identify delinquent accounts and promptly call the customers to prevent the account to become past due.
• Execute the Collection & associated tasks according to the agreed time frames & SLA’s to avoid litigations.
• Produce regular weekly/monthly reports to show performance/trends etc. to bring in continuous process improvement.
• Immediately engage the management team when identifying any significant account deterioration and any critical disputes which might be a potential bad debt account.
• Take ownership of customer accounts which are in dispute, in order to establish the correct level of outstanding debt.
• Provide comprehensive range of dispute resolution services to corporate, government and commercial clients, both national and international to keep the Daily Sales Outstanding in control.

Company Values

Winners – We Achieve! A winning team, focused on exceptional customer service, diligent and capable of making great things happen.

Reliable – We Deliver! We get the job done right first time. We set a high standard, and continuously assess performance against our brand promise

Different – We Invent! We are not trying to be simply better than others. We play a different game. We like to go beyond the familiar.

Requirements

• Education: Minimum 1-3 years professional experience in collections
• Technically Competent: Possesses and maintains the functional and technical knowledge and skills to successfully perform the job.
• Collaborative: Works effectively with others to accomplish goals.
• Problem Solver: Uses data and logic to quickly find solutions to difficult challenges.

Company Required Competencies

Customer Focused
• Passionate about delivering excellent customer experiences. Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships

Accountable
• Follows through in all areas; accepts and delivers on responsibilities; requires others to follow through on commitments. Gets the job done.

Analytical
• Logical, systematic, and methodical in working through a plan or problem; provides solid research on which to base decisions; establishes process for workflow.

Versatile
• Adjusts effectively to new work demands, processes, structures, and cultures.

Quality Conscious
• Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.

Innovative
• Generates new ideas and solutions from self and others. An ability and desire to see beyond the familiar.

About the Company

Averda is the leading provider of waste management services to emerging markets. For over 35 years, Averda has been continuously improving living and working environments for millions of people by providing effective and transformative city cleaning and waste management services.

Averda was built on the idea that clean streets are one of the cornerstones of growth and prosperity, delivering safer, healthier environments for communities to flourish.

As urban populations continue to boom across Africa, Asia and the Middle East, Averda is uniquely placed to work with fast-growing countries to develop long-term and sustainable waste management solutions for cities and expanding urban centres.