Job description / Role
We are Heartists®
"Heartist © " describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.
To supervise the assigned station / section, produce a consistent, high quality product, ensure a courteous, professional, efficient and flexible service consistent with Mövenpick Hotels & Resorts Standards Policies & Procedures in order to maximize guest satisfaction.
Key Deliverables and Responsibilities
Planning & organizing:
- The ability to make requisitions of all items needed for the next day, with the assistance of the chef de partie or senior chef on duty.
- The ability to prioritise, plan and organise your daily tasks in order to ensure on time delivery as required.
- The ability to follow instruction and work closely with the senior chef, executive sous chef and executive chef.
- The ability to work closely with the Chef de Partie or senior chef in preparing mise en place.
- The ability to work as directed on station of assignment under the appropriate Chef De Partie or senior chef.
- To report in the kitchen at your station at scheduled times regardless of beginning off shift or returning from meal break.
- To wear uniforms according to Mövenpick standards.
- The ability to work closely with standard recipes, photos and plate presentations in order to maintain quality standards and presentation in accordance with Mövenpick established guidelines and standards
- The ability to work neatly and clean; keeping all work areas and refrigerators organized and in accordance with sanitary requirements. "first in first out" & "if you make the mess, you clean it up"
- The ability to follow HACCP guidelines and municipality regulations at all times.
- The ability to follow clean as you go policy and keep work area clean at all times.
- The ability to taste and season the food appropriately and to ensure it is well presented and of the standard and quality required before serving it to the guest.
- The ability and desire to proactively learn, test and sample (eat) all world cuisines by whatever means possible whether through hotel programs and training or self-taught research and development.
- The ability to keep waste to a minimum and work in a proactive manner to assist in meeting budgeted food cost levels
- The ability to maintain a cooperative working relationship with fellow employees
- The ability to perform other tasks or projects as assigned by hotel management and staff
- The ability to leave enough mise en place for the next shift and utilize formalized production lists and following a shift-handover sop
- The ability to accommodate all food server's requests when possible regarding guest's dietary requirements, personal preference and requests
- The ability to handle and rotate food according to established procedures.
- The ability to maintain the work area and equipment in a safe and sanitary manner.
- The ability to maintain a positive attitude and a professional disposition.
- The ability to maintain a full line of communication with supervisors and fellow workers and all hotel associates.
- The ability to prepare and plate items (food orders) received from F&B staff regardless of hand-written or computer printed media in a timely and accurate manner.
- The ability to check and complete mise en place pars in setting up the station.
- The ability to turn off all equipment ensuring no safety hazard has been left behind
- The ability to set up station properly and on time for each service period.
- The ability to make sure all food is prepared by recipes designated by the chef de cuisine or senior chef.
- The ability to make sure quality and quantity meets our standard.
- The ability to notify chef de cuisine or senior chef of any problems or complaints as when they arise.
- The ability to not leave your section without doing the final check.
- The ability to be able to work in another area when needed and take part in cross training when directed.
- The ability to be able to assist in same day preparation and advance preparation for another station as instructed by the supervisor
- The ability to all food items for storage must be covered, dated and labelled according established guidelines, standards and checklists.
- The ability to be able to work unsupervised.
- The ability to be able to be flexible to the business demands and working hours.
- The ability to; throughout the working day switch off and clean oven tops, kitchen equipment and work areas as well as all work surfaces.
- The ability to be able to assist and direct the stewards with the daily cleaning tasks.
- Breaks and meals, as laid down in the LSOP. 2 x 15 min. And 1 x 30 min. For lunch and dinner, depending on hours of work
- Follow all kitchen regulations as outlined and directed
- Swipe in and out has to be done in uniform, not before getting changed.
- The ability to display an interest in all kitchen and hotel activities and help colleagues when and where ever possible
- The ability to respond properly in any hotel emergency or safety situation.
- The ability to be able to come to any and all kitchen meetings whilst on duty or otherwise.
- The ability to sign acceptance for tools, knives, uniforms etc. And will pay back to the company for any loss or damage of said equipment.
- Fill out the appropriate log sheets according our standard on a daily base
- Be aware of accident prevention and help enforce safe work habits - zero accidents is our goal.
- No employee to be on the property after working hours without signed authorisation from a manager except for meals in the staff cafeteria
- Overtime will be approved on business demands by the chef de cuisine or executive chef
- Any violation of the above mentioned rules will be subject to disciplinary action.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.