Community Manager

Job description / Role

Job Objective:
The role will be responsible for managing all aspects of the community, including resident relations, property maintenance, and community events. The Community Manager will play a vital role in ensuring a positive and thriving environment for all residents and visitors.

Key Responsibilities:
• Developing and managing strategic relationships with all entities making up the Master Communities.
• Facilitate property handover.
• Implementing management plans to sufficiently and proactively plan all activities throughout the year ensuring all milestones and timelines are met.
• Ensuring common areas in the Master Community and buildings are kept at the best standards at all times.
• Establish and maintain record system of all correspondence between owners, residents/occupiers and other relevant parties, and records to be kept pursuant to law (registration documents, etc.).
• Provide point of contact for owners as well occupants and attend routine written and oral communication.
• Advise and assist owners and residents/occupiers in relation to the Community Rules.
• Arrange Insurances and claims.
• Managing revenue collection process to ensure maximum collections of Service Charges.
• Conducting regular inspections/audits of the assigned community.
• Managing crisis and emergencies.
• Developing ways to gauge customer satisfaction levels.
• Resolving customer complaints.
• Helping to develop community newsletters or updates on a quarterly basis.
• Sending regular updates / announcements to various communities, developer groups, business groups and other communities.
• Plan and arrange community events throughout the year.
• Working closely with the internal stakeholders to oversee property handover, fit-out and alteration. Process and managing complaints among others to ensure delivery of exceptional customer experience.
• Able to understand and comprehend projects delivery mechanism to identify and update any potential roadblocks for successful handovers.
• Responsible to review and propose solutions to re-engineer processes, aiming to eliminate identified issues & bottlenecks.
• Able to create and execute annual community infrastructure and amenities improvement plan.
• Ensure compliance with the company’s policies , rules and procedures related to Health , Safety and Environmental Management.

Requirements

Requisite Qualifications:
• Bachelor degree in relevant field or equivalent.

Experience Requirement:
• Minimum 7-10 years of relevant UAE/GCC experience in Real Estate or related industry.

Skill Sets Required:
• Efficient Communication.
• Negotiation Skills.
• Problem Solving.
• Team Work.
• Organization & Pursue.
• Good reasoning and analytical skills.

About the Company

RAK Properties is one of the leading property development and tourism infrastructure firms in the UAE.

With proven excellence in a wide range of projects including mixed-use community developments, strategically placed retail shops, health spas and hotels, RAK Properties Public Joint Stock Company (PJSC) plays a central role in shaping the lifestyle of residents of the United Arab Emirates.

Founded in 2005 from the vision of His Highness Sheikh Saud Bin Saqr Al Qasimi, Ruler of Ras Al Khaimah, RAK Properties delivers high-quality and professionally managed projects that provides its customers with the highest level of service, while maximizing the value of their investments.

RAK Properties has sound capital of AED 2 Billion. The Initial Public Offering (IPO) of RAK Properties in early 2005 was over subscribed by almost 57 times. In its mission to lead the development of real estate and tourism infrastructure in Ras Al Khaimah. RAK Properties aims to attract foreign investors of repute to launch state of the art projects, including luxurious hotels, resorts and malls. In doing so, RAK Properties serves as a catalyst for a dynamic property market in both Ras Al Khaimah and the wider United Arab Emirates.