Concierge Supervisor

Job description / Role

Concierge Supervisor

Do you have a positive attitude and takes the initiative while being resourceful to ensure that the needs of guests are met? We are looking for Concierge Supervisor with excellent interpersonal skills, such as patience and empathy, so that guests will have a magnifique experience.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Welcome guests upon entrance and confirm reservations .
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements .
- Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel .
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations .
- Arrange events, excursions, transportation etc. upon request from hotel guests.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls .
- Respond to complaints and find the appropriate solution .

Requirements

Your experience and skills include:

- Proven experience as concierge; experience in customer service or relevant role is an advantage.
- Proficiency in English; multilingual is a plus.
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability in multitasking and time-management.
- Aptitude in resolving issues with a customer-focused orientation.
- Degree in hotel management or relevant field will be a plus.
- Knowledge in OPERA

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.