Confectionery Store Manager

Job description / Role

You will take full responsibility for the following:
Customer Service
Sales & Profit
Stock and Store Standards
Merchandising and Promotional Activity
Health & Hygiene
People Management
We are looking for candidates able to speak fluently in both Arabic and English and at least 1 year experience within a retail environment, preferably within the confectionary industry. Candidates that have been in a Supervisory role, wishing to step into their first Managerial role will also be considered.
Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
Regularly assesses customer service standards within store
Ensure customer needs are met and complaints/ queries are resolved in a timely manner
Assess mystery shopping feedback and prepare action plan for improvement
Actively seeks ways to achieve or exceed shop sales targets
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
Oversee and monitor all point of sales activities in the store which includes
Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)
Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
Execute price revisions within the store
Maintain a high level of store health and security for company assets, cash, stock and customer property
Ensure seasonal peaks, important trading/ promotional events are taken account of when preparing forecasts and staff rosters
Review and provide regular feedback on staff’s performance against expectations
Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution
Oversee staff development and drive motivation levels of the store associates

Requirements

Skills/Qualifications:
Minimum 1 year retail experience
Fluency in Arabic and English is essential
Preferable experience within the confection/ food retail industry
Result orientation
Teamwork & collaboration
Communication and Leadership skills
Planning and organizing skills
Analytical skills and attention to detail
Knowledge of Outlook

About the Company

KERSHAW LEONARD "WE CHANGE PEOPLES LIVES"

Who we are:

Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.

Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.

Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.

What we do:

Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills

Why Us:

The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.