Job closed
Ref: OP618-37
Job description / Role
Manage day-to-day operations of the data entry team at the client’s center in RAK & ensure that the SLAs and client’s expectations are met.
• Ensure complete understanding of the back-office operations and KPIs
• Ensure all SLAs are met as agreed with stakeholders
• Implement ways to continuously improve service delivery and exceed stakeholder’s expectations
• Liaise with SGS & client teams to ensure smooth operations
• Maintain professional and consistent communication with the client
• Understand client expectations and guide team to achieve them
• Work as a liaison point between the client and SGS in achieving program goals
• Manage employees and the business to build trust and credibility with the stakeholders
• Create opportunities for the team, cross functional and group working to achieve business results
• Actively participate in and manage implementation of new processes in the Center
• Ensure reports are sent on time with 100% accuracy at all times
Requirements
• University Graduate
• Experience in using MS Office Suite
• Compulsorily bilingual with good English & Arabic speaking and writing skills
• Experience in working in or supervising a team performing loan application processing, account opening, accounts maintenance, bank customer services representative
• Good knowledge of banking/financial products, services and terminologies
• Experience team management and liaison with technology teams is an advantage
• Willing to relocate to RAK.
• Willingness to travel within UAE on job-related recruitment
• Participate in other activities organized by the client as part of their nationalization initiatives
About the Company
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.