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Job description / Role
This role is accountable for planning, co-coordinating, and controlling all technical and facilities management strategies and activities that ensure the deliverables of the contract Service Level Agreements on behalf of the Client & Serco.
The role will be the senior Serco person on site and therefore responsible for all staff, and subcontractors, together with the financial and operational performance of the contract.
Structure and reporting relationship:
This role reports to the Operations Director
Key Job Responsibilities
• Ensure all contract deliverables are met to support the development of long lasting client relationships through appropriate management of an output based integrated facilities management delivery model.
• Lead a large project team, dealing with all aspects of people management including ensuring the highest engagement levels in line with the Serco strategy
• Negotiate to obtain the most advantageous commercials terms with specialist service providers whilst ensuring contract deliverables are maintained.
• Responsible for the P&L of the Contract and all financial aspects to ensure that the Contract delivers numbers that exceed the commitment agreed with the divisional process.
• Ensure that all team members are competent, experienced and have the correct tools to undertake their roles safely.
• Understand the complex stakeholder map for the project and develop long lasting relationships
• Ensure the project is compliant with all legislation and Serco policies and adopts best practice in facilities management.
• Provide specialist advice to internal and external stakeholder, staff and clients
• Clearly understand the commercial arrangements of the project and have full understanding of the contract and Serco’s obligations within so as the right decisions can be made with respect to scope, liability etc.
• Compile monthly and annual management reports
• Attend meetings as and when required by the client or by Serco Senior Management
• In line with the senior team the Contract Manager will support and approve:
• Develop, monitor and review annual maintenance programs for the Contract
• Recommend and administer capital improvement works
• Develop, administer and review whole of life cycle replacement programs
• Represent client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc.
• Establish, policies and procedures for each service under management
• Develop, implement and review energy efficient replacement programs
• Review building service’s delivery systems and develop strategic maintenance or replacement strategies.
• Negotiate procure and review whole of service delivery contracts
• Ongoing management of the Risk Management programme
• Development the QA program and take it through audit for subsequent award
• Timely address various ad hoc requests given by the client for variation work, VIP visits, etc.
• Liaise with clients, staff and external consultants at all levels in matters relating to building service delivery.
• In conjunction with the client, develop business continuity plans for numerous scenarios.
HSQE Responsibilities and Information Security Responsibilities
• Lead the development and implementation of the Serco Management System (SMS) and ensure that contents of Health, Safety, Quality & Environment, and Information Security Policy Statements are known and understood by the contract staff.
• Provide input into the development of the Health, Safety, Quality & Environment and Information Security Policy Statements
• Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Requirements
• Holder of a Master Degree in facilities management or similar qualification.
• Current holder of CBIFM or equivalent in a similar organization
• Demonstrate a good knowledge of delivery of service delivery in a high intensity 24/7 environment
• Demonstrate a good knowledge of MEP systems
• Demonstrate leadership on a FM project
• Demonstrate knowledge of both international and local (UAE) statutory and legislated requirements in governing large properties.
• Demonstrate knowledge of international best practice in facilities management
Skills
• A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract;
• Negotiation skills.
• Communication and interpersonal skills at both an individual and team level.
Experience
• 10 year plus experience of managing within an FM environment
• Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services
• Transition Management including snagging management, DLP and warranty management.
• Experience in leading a team
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.