Country Learning Head

Job description / Role

Key Roles and Responsibilities

* Understand business needs and to implement suitable and effective learning solutions within reasonable timeframes and costs.
* Ensure proper structure in designing programmes to meet local training needs - following the Group criteria
* Engage in performance consulting conversations with the Business, at all levels - identification of learning and performance needs, providing the right and effective solution and use of appropriate channels.
* Create a process of effective pre and post learning engagement for sustainability and for reviewing the impact of Learning wherever relevant.
* Timely and effective execution of all Group and Regulatory Roadmap training - Technical & EMD
* Effective usage of the EIBFS channel to maximize investment.
* Work closely with the Strategic Manpower Planning Head to ensure design & implementation of learning interventions related to UAE Talent.
* Engaging with Regional Team (Pakistan & Africa) to seek and share best practices and look for opportunities to continuously improve the processes and the way we work.
* Developing a training calendar based on training needs analysis carried out with Business Stakeholders and executing to a plan
* Working and Sharing best practices with other Heads of Learning Academies
* Working closely with the HRBPs to ensure aligned, holistic learning solutions to the Business.
* Create a platform to encourage Leader-led learning solutions
* Hiring and Retaining the appropriate profile of facilitators to deliver the Business, HR and Learning Agenda
* Framing and Executing a 70-20-10 Learning framework for the Facilitators development
* Ensure Trainer Certification Standards are followed. Planning and Executing - Critical experiences for facilitators to be CORE certified. To work on development plans for Advanced and Expert Certification
* Engagement and Development of facilitators. Cross specialty skill Building and involvement in new projects.
* Capacity Planning and solution creation for gaps / surplus capacity. Monitoring and reviewing the capacity utilization of the facilitator team against Group Standards.
* Implementing an effective performance management system for the team
* Attending facilitator sessions to ensure standards are being met and to give feedback to facilitators
* Structured 1 on 1 Coaching sessions with all facilitators
* Design structured on the job learning interventions for our Emirati talent.
* Implement & monitor programme admin process end-to-end. Streamlining processes across ME & LSSC.

Towards Governance, Audit, Process, MIS, Analytics, Budgets

* Create and Manage the Country and Region's Learning Risk Register and represent it at the Operational Risk Committees
* Instil a Governance operating rhythm within the Learning Team to ensure an optimum working model between the Team & the relevant stakeholders (HR & Business)
* Work with Group Learning & Academies to ensure alignment on country and Group requirements
* Work with the Training team to ensure curricula is driven across the frontline and is as per LA Governance Standards
* Conduct of internal Audits in the Academy to measure & control trainer effectiveness based on the Governance model.
* Monitor completion rates of all mandatory programmes across the Region
* Ensure the trainers in the team meet minimum governance related tasks such as productivity, facilitation standards, stakeholder management, and programme management discipline (updating material & training methodology as required to improve efficiencies)
* Proper utilization of Learning Academy space.
* Ensure proper recording of learning activity across the bank.
* Working and collaborating with the Group Learning team to co-create Business solutions
* Structured and informal communication network with the Group Learning Team
* Active involvement in relevant Group Projects whenever required.

Towards Group Learning Team and Regional and Country Learning Heads

* Working and collaborating with the Group Learning team to co-create Business solutions
* Structured and informal communication network with the Group Learning Team
* Active involvement in relevant Group Projects whenever required.

Requirements

Knowledge
* Degree in a business discipline preferred; post*graduate qualifications in business administration, adult education or relevant discipline desirable.
* Proven track record in own area of specialization
* Relevant experience in Business and / or Training.
* Strong conceptual and domain knowledge of Learning and Instructional Design
* Strategic Thinker, Analytic, Influencer, Solution Provider
* Knowledge and Understanding of the Banking Business

Skills
* Strong verbal and written communication
* Self motivated with high energy level and passionate about people development
* Ability to negotiate with and influence stakeholders.
* Strong and Impactful Facilitator / Performance Coach.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.