Credit Manager

Job description / Role

Job Description

Main Duties:

- To investigate customer's credit worthiness by research through various available sources (e.g. banks, trade and credit associations etc.) and to recommend credit approval or disapproval to management.
- To verify the accuracy of balances of accounts receivable.
- To issue timely reminders and collection letters.
- To report unfavorable information which may affect a customer's credit standing so as to allow timely action.
- To set and continuously review credit limits for both in-house guests and City Ledger accounts.
- To analyze trends in Accounts Receivable Balance or significant changes in payment patterns and to recap major collection problems for the monthly credit meetings.
- To recommend the writing-off of uncollectible accounts.
- To witness the General Cashier's counting of monetary receipts remitted by Cashiers.
- To know and observe the credit policies of Sofitel and to assist in establishing and compiling clear and well defined Credit Procedures for all areas cycle.
- To handle all credit requests from in-house guests.
- To liaise with banks regarding all credit cards related matters.
- To systematically follow up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customers.
- To check daily the credits limit exceeds for in-house guest balances and follow up with the Front Office Manager for such cases.
- To follow up on collection of Returned Cheques, Credit Card Charge backs, Skipper Accounts, Late Charges and Guaranteed No-shows.
- To investigate disputed charges and to follow up on queries raised by debtors.
- To maintain a complete credit files for each account containing all documentation related to the credit research in sequence order.
- To maintain separate updated sequential listing of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.
- To maintain ongoing detailed documentation of all collection efforts by accounts for future analysis of a customer's credit worthiness and to serve as support in the event of a bad debt write-off.
- To update with Assistant Financial Controller the credit manual of the hotel from time to time.
- To identify training needs and plan training programs for the ambassadors.
- To ensure that the departmental ambassadors are Multi Skilled and have the necessary tools to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan.

Requirements

- To train all involved ambassadors such as Front Office Clerks and Food & Beverage Waiter / Cashiers to ensure continued adherence to established credit procedures.
- To assist in the training of subordinate as part of the effort to build an efficient team and to be able to take an active interest in their individual development and welfare.
- To be thoroughly familiar with the duties and responsibilities of the ambassadors responsible, be able to train them up to the required standard.
- To supervise the ambassadors within the department, ensuring that the correct standards and methods of service are practiced as stated in the Department' Operations Manual and Credit Policy.
- To conduct ambassador yearly performance appraisal.
- To assist in the building of an efficient team of ambassadors by taking an active interest in their welfare, safety and development.
- To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
- To carry out any other reasonable duties as assigned by the Director of Finance.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.