CRM Specialist

Job description / Role

- Closely collaborate with all departments to establish and secure CRM driven business approach
- Provide monthly reports on Marketing, Sales and Aftersales KPI
- Handle CRM database
- Define annual CRM activities and budget plan
- Coordinate with the Marketing department to create new Sales opportunities
- Develop and implement dedicated lead nurturing campaigns
- Coordinate with the Sales department to ensure effective lead follow-up processes
- Implement customer loyalty activities based on defined contact plan
- Coordinate with the Aftersales department on customer interaction processes
- Manage integrated approach of data capture and processing across all touch points
- Ensure compatibility of CRM systems, tools and data architecture
- Perform database cleansing initiatives and ensure effective database segmentation for targeted marketing activities

Requirements

- Minimum BA/BS Degree
- Preferably in Business Administration, Marketing or IT
- At least 2 years of experience in similar position
- Automotive experience is an asset
- Exceptional analytical skills
- Strong affinity for data and its ability to drive action and business insight
- Confident and articulate communicator capable of inspiring strong collaboration
- Process and detail oriented
- Able to work accurately under pressure
- Results driven

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.