Customer Account Manager

Job description / Role

- Perform as a contact to the customer from initial quotation to product shipment and invoice payment
- Ensure quotations reflect the requirements of the agreed upon terms and conditions.
- Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions, and that shipments meet the PO requirements.
- Work in conjunction with the GM to prepare and provide quotations to customers
- Work to effect the timely processing of customer orders
- Work with warehouse personnel to effect the timely shipment of products
- Provide order status updates to customers, as required
- Work with Sourcing to ensure the timely maintenance and delivery of products
- Work with Quality and technicians to support the timely resolution of problems/issues related to the component/work
- Respond in a timely manner to customer inquiries
- Be available to travel to customer locations, as required
- Provide backup support to the Customer Manager abroad as required
- Work with warehouse personnel, sourcing and quality to handle customer returns, repairs.

Requirements

Qualifications
- 3 years prior customer support experience
- Bachelor’s degree, preferably in business or engineering, or equivalent work experience
- Prior experience working with customers in a global environment, including international travel
- Proficiency with computer software applications, e.g. MS Office with emphasis on MS Excel
- Ability to multi-task and work effectively under time pressures
- Familiarity (through work experience) with aviation industry
- Ability to interact effectively at various levels within the customer’s organization
- Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority.
- Highest standards of integrity, loyalty, honesty, moral and ethical values.
- Bilingual English and Arabic, Preferably: FEMALE

About the Company

Aero Technics is a leading provider of turnkey support solutions to the aviation interiors market. We are uniquely placed to support on true nose to tail cabin maintenance and total care management. Already working for some of the world’s largest and most prestigious carriers, we serve all our customers large or small with the same enthusiasm.

With a highly trained and flexible workforce we can react to the changing demands of the market or any situation to meet the needs of our customers. This can be done on a contractual basis with ongoing support at your main base and outstations or can be carried out as one-off exercises at locations of your choice.

With facilities at or close to the UKs three largest airports, LHR, LGW and MAN, plus off site workshop facilities in Worthing and Manchester, we are uniquely placed to support on true nose to tail cabin maintenance and total care management. In addition to these UK facilities we also have our own facility in the DAFZA Free Zone at Dubai International Airport. In the DAFZA Fee Zone we offer dry cleaning, soft furnishing manufacture, oxygen bottle repairs and replenishment, emergency slide repair and overhaul and plastics repairs.