Customer Care Executive

Job description / Role

JOB PURPOSE:
As a Customer Care Executive, you will carry out the assigned tasks and responsibilities in the school. You will also provide additional support to the operations department whenever required.

Essential Skills and Qualifications:
• Bachelor’s Degree or equivalent.
• Proficient in English; (verbal and written)
• Effective communicator (written and spoken)
• Be fully versed in all the rules and regulations of the regulatory authorities and other relevant governing bodies (RTA, KHDA, MOE)
• Advanced user of Microsoft Office.
• Ability to work well in a team environment
• Time management skills - Ability to multi-task and handle peaks in workload.

Salary:
AED 4,000 to 5,000 per month inclusive of fixed allowances.
Additional benefits: Medical, Airfare & Tuition Fee Concession

Requirements

Essential Experiences:
• A minimum of two years in a customer service focused role.
• Demonstrate a high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers, and other stakeholders.
• Demonstrated commitment to the processes of continuous improvement and quality customer service.

About the Company

STS Group offers a broad spectrum of transport and technical services for the education and corporate business sectors. Our purpose is to shape a better world by being a reliable partner of choice for passenger transport solutions across the GCC through our core values of Safe, Timely, Smart.

As a vision-driven brand, we take a long-term view of everything we do. Our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.

We take a long-term view of everything we do, and our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.