Job closed
Ref: GP186-3994
Job description / Role
Charterhouse is working with a local governmental agency who is looking to hire a Service Improvement Executive to work within their customer care team based in Dubai.
Reporting into the Director of Customer Care, you will communicate with relevant contacts within the industry to develop the agencies database and update relevant information. You will be responsible for the establishment, implementation, monitoring, and enhancement of any customer care projects and financial plans, managing KPI’s and key results areas in alignment with the agencies goals and objectives. You will be required to submit regular reports in accordance with your daily tasks, providing a professional and friendly service to the customers and ensure their needs are courteously met and any complaints are resolved effectively and efficiently.
Requirements
The successful candidate should hold a bachelor’s Degree in business administration or a similar subject and have previous experience in a customer care role and reporting. You should have excellent organizational and communication skills and be Arabic speaking. Our client has stated a preference for a UAE National.
About the Company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.