Job closed
Ref: QP275-5345
Job description / Role
Position Title: Customer Care Specialist
Employment Type: Full Time
Salary: up to 10K AED all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE
About the Client:
A fast-growing quick service restaurant in the UAE.
Job Description:
• Monitor and respond to customer complaints and inquiries received through online channels, such as email, social media, and chat, with professionalism
• Investigate customer issues and concerns, providing prompt and satisfactory resolutions to ensure customer satisfaction and retention
• Interact with customers in a courteous and helpful manner, demonstrating excellent communication skills, both written and verbal
• Generate reports from different portals, talk to customers and propose solutions, help the stores to reduce customer complaints, and increase customer satisfaction scores
• Gather and analyze customer feedback to identify recurring issues and recommend improvements to enhance the customer experience
Requirements
Qualifications:
• Female, 35 years old and below
• At least 3 years of experience in related role
• Proven experience as a CCS in a high-paced restaurant is preferred
• Immediate joiners will be prioritized
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.