Customer Service Adviser - Farfetch

Job description / Role

Customer Service Adviser - Farfetch Dubai

Location: Dubai
Reporting to: Customer Service Manager/Head

We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. Our family now includes partner boutiques and brands across Europe, North and South America and Asia; we demonstrate our ‘Think Global’ value in everything we do.

We are a global team of over 2,500 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo and now Dubai.

We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.

Role & responsibilities:
• We are looking for full-time Customer Services Advisers to be based in our newly opened Dubai office;
• This is an exciting and extraordinary opportunity to work within an international team that has almost-obsessive dedication to excellence in Customer Service.

As Customer Service Agent, you will be responsible for:
• Online Customer support via several channels including phone and email;
• Support of sales by being aware of current trends, styles and availability of products;
• Liaising with boutiques, logistics and other partners to ensure up to date delivery schedule;
• Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
• Being front line voice and ears of Farfetch.

Requirements

Ideal candidate:
• You'll have a luxury Customer Service background, whether on the shop floor or in online contact center;
• You'll have excellent verbal and written communication skills in Arabic and English (essential);
• You'll possesses a genuine passion and confident with the ability to deliver dazzling world-class Customer service by phone and email;
• you'll have solid IT skills, and if possible, experience with Zendesk;
• You'll be resourceful and able to work with limited supervision and able to use personal initiative;
• You'll have a positive, can-do attitude and approach to day-to-day challenges;
• You'll be self-assured with styling abilities to provide an individual service;
• You'll be available to work flexible shifts.

We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.

• Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required? We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
• Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.