Customer Service Agent

Tool Time

Dubai, UAE

Ref: LP622-05

Job description / Role

Employment: Full Time

Attending calls and emails from client. Handling complaints, providing appropriate solutions for customers, and follow up to resolve any issues their customers experience. Prepare quotation, following up all pending jobs and quotation, scanning and entering job cards report.

AED 3,500 to 5,300 per month inclusive of fixed allowances.


Experience as customer service in the maintenance field is preferable for this role. Maintaining a positive empathetic and professional attitude toward customers at all times. able to handle multiple tasks. Able to work under pressure and to manage emergency.

About the Company

Formed in 2006, Tool Time LLC offers complete Facility Management solutions for corporate and residential environments.

Flexibility and innovation are the keys to our success, with in house capabilities to deliver bespoke multi and single service solutions.

Tool Time's technical expertise ensures the effective maintenance of essential services such as power, lighting, heating, air-conditioning, ventilation and water. Round-the-clock corrective and preventative maintenance services are controlled by our helpdesk, providing a central point of contact for customers.

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Customer Service Agent salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience