Customer Service Executive

Job description / Role

• Conduct intensive and structured prospecting for existing customer to identify and develop new business that will contribute to the growth of the Company.
• Persuades customers that a products and services best satisfy their needs in terms of quality, price and deliverables.
• Provide market and customer feedback to the Commercial Manager.
• Ensure that payment receivables are collected on time and in at best communication practice as possible.
• Work closely with Top and Senior Management to fulfill customer/client’s requirements.
• Receives inquiries via phone and email and enter into the Inquiry Monitoring System.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information to customer.
• Build and maintain effective customer relationships.
• Prepare proposals, quotes, pricing in lieu with the received inquiries.
• Anticipate customer/client’s needs to provide appropriate solutions or recommendations to meet their requirements.
• Coordinate the preparation of Credit Facility application for newly acquired customers.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow internal and external communication procedures guidelines and policies.
• Sourcing, Selecting and Evaluating Freight Forwarding Agents.
• Ensures smooth freight operations through proper coordination.
• Ensures that all data at monitoring sheets are updated and accurate.
• Prepares and submit Job File to Finance Department.
• Ensures correctness of costing submitted.
• Performs related activities as instructed by the Line Manager.

Requirements

• Bachelor's Degree Holder
• Minimum of 3 Years’ Experience working as a Customer Service Representative / Executive
• Contract Logistics Experience is a plus
• Excellent Communication & Client Servicing Skills

Note : Immediately available candidates preferred

About the Company

Foodco Holding was established in 2006 to reflect the growing diversity of the group, which had seen the establishment of a number of companies under the banner of Abu Dhabi National Foodstuff Company (Foodco) presently and was established in Abu Dhabi in 1979 as a public share holding entity under the patronage of His Highness Sheikh Khalifa Bin Zayed Al Nahyan, the President of U.A.E , these former divisions operate as standalone subsidiaries of Foodco Holding.

Supported by a dedicated team of approximately 500 employees, Foodco Holding continues to evolve, excelling in terms of expansion and innovation, with operations covering the food sector, retail, packaging, catering, restaurant franchising and other areas.

As a testament to our success, a 2011 survey conducted by the UAE Ministry of Foreign Trade entitled Success Stories of 110 UAE-based International Investors recognized Foodco Holding as one of the countrys seven most accomplished companies in the food industry sector.