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Job description / Role
• Handle shift based multilingual grievance and escalation helpline for Indians.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Validate client information from existing database.
• Inform clients by explaining procedures; answering questions; providing guidance.
• Maintains and improves quality results by adhering to standards and guidelines.
• Updates job knowledge by studying developments in UAE labour an immigration laws.
Requirements
• Only Male candidate with good personality.
• Person should have customer serving attitude.
• Fluent in English, Hindi, Malayalam and Tamil is mandatory (candidate with Tamil or malayalam language proficiency need not apply).
• Arabic language will be advantage (Read, Write and Understand).
• Understanding or experience in UAE PRO and immigration work will be given preference.
• Having driving license will be an added value.
About the Company
Alankit Group is a conglomerate of 9 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 2 overseas offices at London and Dubai.