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Customer Service Executive

Infinite IT Solutions DMCC

Dubai, UAE

Ref: RP841-02

Job description / Role

Employment: Full Time

- Identifying, diagnosing, and resolving the level one issues in software
- Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mails
- Resolving network related issues like a local area connection problem, network access, mails, internet, dial-ins, etc.
- Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
- Monitoring and analyzing the performance of an upgraded system, keeping track of its performance, reliability, risks, and benefits
- Ensuring all business policies and standards related to client services, IT security and compliance are being met
- Providing platform training activities to the end-users
- Supporting the business team in sales activities
- Cold calling and e-mail campaigns for lead generation
- Updating CRM on a daily basis
- Coordinating meetings for the business team

Requirements

- Self-motivated
- Well organized
- Tech-savvy
- Experienced in lead generation
- Great communication skills (excellent spoken and written English)
- Team player
- Problem-solving attitude
- University degree
- UAE based (Dubai/Sharjah)
- Entry-level position
- IT educational background would be a plus

About the Company

Infinite IT Solutions DMCC

Multinational software solutions development company, supporting key business processes by offering paperless solutions. The offered range of solutions including exchanging documents electronically, systems integration, e-invoicing, e-archive, workflow automation tools, sales support solutions.

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