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Ref: RP841-05

Job description / Role

Employment: Full Time

- Identifying, diagnosing, and resolving the level one issues in software
- Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mails
- Resolving network-related issues like a local area connection problem, network access, mails, internet, dial-ins, etc.
- Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
- Monitoring and analyzing the performance of the upgraded system, keeping track of its performance, reliability, risks, and benefits
- Ensuring all business policies and standards related to client services, IT security and compliance are being met-
- Providing platform training activities to the end-users


The candidate must have the following skills:
- Customer support
- Customer-oriented approach
- Great verbal skills
- Strong communication skills
- Basic understanding of SaaS platforms
- Nice to have MSQL database knowledge

About the Company

Multinational software solutions development company, supporting key business processes by offering paperless solutions. The offered range of solutions including exchanging documents electronically, systems integration, e-invoicing, e-archive, workflow automation tools, sales support solutions.

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