Job closed
Ref: HP341-643
Job description / Role
The Company
Robert Half are working with a global service provider who partner with international government agencies to support the visa and residency process. They are looking for a Customer Service Manager to lead their team of specialists who are all based in India. You must have strong project management experience in order to successfully drive and fulfil the contract specifications.
The Role
Key Responsibilities
* Supervise and drive performance of the existing team
* Hiring and performance evaluation of team
* Assess quality of service - identifying opportunities to increase efficiency
* Manage service levels to ensure contract objectives are met
* Full budget responsibility and financial analysis of project
* Preparing proposals and quotes for new business
* Managing sub-contractor deliverables
* Overseeing the supervisors scheduling of the team
* Produce technical and financial reviews for senior management
* Ensuring strict corporate compliance
* Carry out regular site visits across India
* Conduct training
* Vendor oversight
Requirements
The Candidate
Key Requirements
* Bachelor's degree in relevant field
* Must have experience in a similar customer focused role
* Project management experience is essential
* Experience managing a diverse and remote team and driving performance
* You must be fluent in Hindi or any other local language of the APAC region
Salary
Up to 35k per month
Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training.
About the Company
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.