Customer Service Manager

Job description / Role

• Sound knowledge in Freight forwarding, logistics & shipping and responsible for leading and managing a division

Responsibilities

• Provide leadership to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Requirements

• Bachelor's degree or equivalent experience
• 5+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

About the Company

MAF is one of the leading end-to-end supply chain management solution providers. We combine intercontinental Air and Ocean with comprehensive Value-Added Logistics Services and Supply Chain Services. We undertake operations ranging from simple transportation, storage requirements to complex and large operations.

We optimize all activities around information, material, and financial flow. We provide globally integrated end-to-end solutions tailored to our client’s supply chain management needs, with a special commitment to industry specific requirements.