Customer Service Representative

Job description / Role

Position Title: Customer Service Representative
Employment Type: 6 months (extendable)
Salary: up to 10K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A globally recognized Dubai government organization with multiple projects focused on research and innovation

Job Description:
• Helping customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.
• Responding promptly to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels - email, face to face, over the phone about the products and services, to offer help, and answer questions thus resolving customer issues.
• Processing orders, forms, applications, and requests while keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary to ensure customer satisfaction and provide professional customer support.

Requirements

Qualifications:
• 22 to 35 years old
• Open to Emirati or Comoros nationals
• At least 6 months experience in the same role
• Must be available to join immediately

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.