Ref: RP598-472
Job description / Role
This opportunity is with a company into Entertainment company in Sharjah.
We are looking for a Customer Service Representative that will be responsible for attending to customers, preparing correspondences, and fulfilling customer inquiries to ensure satisfaction. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to maintain expert knowledge about the company’s products and services to best help customers. You will have to respond efficiently and accurately to customers' inquiries, explaining possible solutions, and ensuring that customers feel supported and valued.
Responsibilities
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Requirements:
Requirements
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
If this opportunity excites you, please apply now. Please note shortlisted candidates will be contacted.
About the Company
TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE.
We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East.
At TGC Consulting, we are more than just a Recruitment company — we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs.
Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO
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