Customer Service Specialist

Job description / Role

Objectives: Attending Calls and Booking Jobs

Main Responsibilities:
- Attending calls/chats
- Booking jobs and scheduling jobs
- Taking Customer Feedback when the Job is done
- If the payment is through Payment link, send the Payment link
- Increase google reviews
- All other job specifications as required

Reporting to: Engineer
Subordinates: Technicians
Other interactions: Finance department, Technical department, Admin department
Number required: 1
Duration: 2 Year Contract
Desired start date: 15/02/2023
Probation: 6 months
Working Hours: Not specified
Travel requirements: None
Gross monthly base salary: Based on experience
Other Benefits: As per UAE norms

Requirements

University Qualifications: Graduate
Nature and length of previous experience: 2 to 3 years
Specialist knowledge: Good Communication, Interpersonal and Team work
Soft Skills and Personality traits: Capability to Interact with Customers, Engineer and Technicians
Age Range: BELOW 35
Language Fluency: ENGLISH, HINDI, ARABIC preferred

About the Company

Since founding AIGMC in 1997 our vision was always to provide the best service possible at the best cost possible. vetting and hiring our professionals with high credentials and plenty of experience to insure the best quality of maintenance and service for our clients and partners.

AIGMC has always operated under strong values aimed at exceeding client needs. Our communication channels are always open—our relationship with our clients begins on the first day of contact, and only ends once they’re fully satisfied with our work. Dedicating the same team of professionals for our clients to visit on a continuous basis allows the client the comfort of knowing their Maintenance team while also allowing the to fully understand the clients scope, as well as allowing the team to fully understand the condition of each appliance and HVAC. unit.