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Customer Service & Supply Chain Specialist


Dubai, UAE

Ref: GP186-5231

Job description / Role

Employment: Full Time

Charterhouse is working with a leading manufacturing organisation who are seeking to enlarge their customer service department and require an experienced Customer Service Specialist to join their team based in Dubai.

About the role
This is an excellent opportunity to join a renowned multinational manufacturing company in their customer services department. You will be required to communicate effectively with both customers and colleagues to provide information in relation to inquiries, product price requests and delivery support.

Other duties will include liaising between the HQ team and local teams for all order related queries and resolving any customer related issues promptly either by telephone, electronically or in person. In addition, the position will require the use of CRM systems and ensuring clients maintain a positive account balance.


The ideal candidate should be process oriented and have a minimum of 2 years’ experience in a customer service or supply chain capacity. Strong preference will be given to candidates with SAP or other ERP systems experience. The role requires strong English written and verbal skills and ideally work experience in the Middle East region.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney.

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