Job description / Role
One of the foremost gaming companies in the world are setting up offices in Dubai; they are looking for talented- passionate individuals to lead their company ethos into the Middle Eastern market. Their player focused ideology has resulted in the biggest online experience and you will be the driving force behind this.
As a customer support manager you will be tasked with:
• Inspire your team to understand all aspects of the gaming experience and drive the highest levels of gaming satisfaction into the Middle East.
• You must be an experienced leader with 5+ years within support and/or business operations
• You must be a strategic thinker
• Strong interpersonal skills- being able to collaborate and adapt to different personalities.
• Confidence- your passion for gaming allows you to feel assertive around people from different departments as well as the players you encounter.
• Cunning mind for business- drive improvements and seek new opportunities all centred around improving player experience
• Build and manage external vendor relationships
• Act as the voice of the player
• Craft training programs, curriculums and initiatives to ensure your team has all the skills needed
• Analytically experienced- use data to support your ideas and back up your rationale. Furthermore, use metrics and analyze data to assess player support tools and methods are effective for streamlining player complaints and increase response time
• Spoken Arabic is a bonus
This position requires someone who is passionate about gaming and understands the communities within gaming.
About the Company
HR Source Consulting is a premier Human Resources Consultancy that provide clients across the Middle East and North Africa (MENA) with expert human resources planning and solutions. By inference, we have the expertise to attract high calibre candidates that fill specialist roles in the key industry sectors with focus in:
- IT (Information Technology)
- Media & Communications
- FMCG and many others
We deliver to a multitude of client organisations across the MENA region from leading multi-nationals (MNC's) to SMEs and boutique businesses. We are your "Regional HR partner with Global Reach".
We adopt tailor made services and solutions to ensure that our clients need is fully met .
We provide a multi-step consultancy approach to sourcing the ideal candidate, to ensure that your requirement is fully fulfilled and delivered to. Furthermore we offer tailor made HR Services and Solutions in the additional following areas:
- Permanent Recruitment Solutions
- Interim & Contract Recruitment Solutions
- Managed Services
- Salary Surveys
- Outplacement Services
- Relocation and Company setup advice
In short, HR Source Consulting is dedicated to delivering human resources solutions at every level (from Junior, Mid to Senior and C-Level Executives). This includes successful placements for every type and size of client organisation by sourcing candidates at all levels of seniority. We like to go the extra mile and serve our clients every need of HR and provide additional solutions and services from salary surveys, market intelligence, outplacements services and relocation and company set up advice.