Customer Support Specialist

Job description / Role

As a Customer Support Specialist, you will play a key role in the entire sales and after sales process, from onboarding new customers to arranging the deliveries of vehicles and coordinating payments. You will be responsible for supporting our online sales team with all operational tasks during the sales process and be the first point of contact after vehicles are sold.

Tasks:
• Ensure smooth order processing and customer satisfaction after the sale.
• Coordinate and monitor the movement of goods, ensuring timely delivery and maintaining accurate inventory records.
• Independently managing the entire after sales process, including documentation, export, invoicing and logistics.
• Coordinate and monitor import/export restrictions, bank compliance, legislation and local market requirements.
• Resolve any customer problems or complaints.
• Evaluate after-sales processes and contribute to continuous improvements

Requirements

Ideal candidate will have:
• Experience in operations, logistics and after-sales in international trade.
• Excellent communication skills both verbal and written in at least two languages.
• English and any of language- German, French, Spanish, Dutch, Arabic, Russian, Polish, Portuguese).
• Operational talent with a result-oriented attitude.
• Ability to work in a structured and effective manner in an international environment.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.