CX Services Solution Advisor Senior Specialist

Job description / Role

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The primary goal of the CX Services Sales Engagement Manager (SSEM) is to achieve and exceed an overall bookings and revenue target for SAP CX Professional Services for the allocated territory in South Europe, Middle East and Africa.

This position will have responsibility for defining and positioning implementation services across the entire CX portfolio which consists of the following pillars: SAP Customer Data Cloud, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud. On top of this the SAP C/4HANA (aka SAP Customer Experience) CRM system.

The CX SSEM must have a good command of the sales process and be able to progress an opportunity through each stage in the sales cycle for a successful close.

The primary goal of this role is to ensure the customer's vision for deployment is successfully transitioned from pre-sales through implementation and go-live.

Key Areas of Responsibility and Tasks

- Be a Trusted Advisor and "Talk Business"
- Deal with CX LOB, Executive Level
- Develop a territory plan and account plans leveraging all assets available (e. g. lines of service, marketing, delivery) to drive pipeline and close opportunities.
- Create formal services proposals, RFP responses, Statement of Work (SOW), and services contracts.
- Update, maintain, and accurately report out regular updates to sales forecast and territory plan.
- Facilitate customer discovery and implementation scoping sessions to define requirements for input into implementation plans, estimates, resource models, and pricing models.
- Be a strong contributor to the Virtual Account Team
- Build strong internal relationships with Account Executives (AEs) and Services Account Manager (SAMs), and with services delivery, product management, and other groups.
- Coordinate with other internal resources, experts, and teams in formulating overall customer solutions and services for driving customer success.

Requirements

Experience & Language Requirements

- 3-5 year track record of sales success in the enterprise software and services industry.
- Ideally, a combination of both direct enterprise software sales and direct services sales.
- Knowledge of the different CX streams, and SAP CX solutions.
- Professional presence to prepare and conduct a discovery session with customers and ability to adjust messaging by audience (Executive, Business, IT).
- Proven experience with identifying opportunities and managing them through sales process to close.
- Lead and influence internal teams to drive pipeline and support the deal closure.
- Background and experience in value selling and solution selling of enterprise applications.
- Knowledge of SAPs Partners, Competitors and the regional IT Industry
- Treating customers and colleagues with respect, fairness and consideration Ethics
- Be Self-Driven and Setting Personal Objectives
- Be a self starter, highly motivated to research a customer's situation and industry in order to prepare for meetings, continuously review and update territory and opportunity plans, and have the leadership to leverage the SAP assets available.
- Have a passion for winning
- Have Self Awareness (knowing your strengths & your weaknesses)

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.