Cybersecurity Operations Manager

Etihad Airways

Abu Dhabi, UAE

Ref: KP902-446

Job description / Role

Employment: Full Time


- Manage the delivery of supplier provided Security Operations services to agreed service level standards
- Oversee day-to-day information security


- Manage the delivery of security services by the managed security services provider
- Serve as the key point of contact for information security operational requests
- Review supplier provided reports and ensure adherence to agreed SLAs
- Ensure effectiveness of security services provided by the managed services provider for detection, prevention, protection and remediation of security incidents
- Ensure the enforcement of information security controls to Etihad security standards, policies and regulatory requirements by the managed services provider
- Provide support for information security investigation requests
- Provide support for information security investigation requests
- Report status of information security situational awareness as requested
- Ensure that the service provider applies security policies, requirements and controls to all supported platforms
- Ensure that the managed security services provider defines and documents security procedures and configurations


Education & Experience

- Computer Science, Management Information Systems or equivalent
- Post-graduation (preferably in Information Technology or Computer Science) desirable
- Industry and domain certifications such as Certified Information Systems Security Professional (CISSP) , Global Information Security Assurance Professional (GIAC) , Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) or equivalent
- ITIL Foundation certificate in ITSM desirable
- 3-5 years of experience in security operations, Security Operations Center and related supplier management
- Experience in working in a dynamic context within a managed services, multi-vendor and geographically-dispersed organizational environment

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.

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