DC Customer Service Executive

Apparel Group

Dubai, UAE

Posted
Ref: RP887-664

Job description / Role

Employment: Full Time

Job Description

- Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
- Ensure timely Advanced Shipping Notice (ASN) uploads for each shipment, providing real-time status updates to the brand.
- Coordinate with IT to resolve shipment-related issues promptly.
- Provide feedback to the brand regarding their shipments to improve processes and address concerns.
- Oversee FCL/LCL placement schedules, ensuring timely shipment arrivals through stakeholder coordination and process enhancements.

Requirements

- Manage daily inbound planning, including receiving and putaway processes, to meet daily workflow requirements efficiently.
- Share receipt files with brand teams on time and maintain them in a tracker for easy reference.
- Prepare weekly bin consolidation plan and share it with stakeholders to optimize storage space and streamline operations.
- Consolidate and submit Value-Added Service (VAS) charges on a monthly basis for Management Information System (MIS) purposes.
- Create and close Warehouse Management System (WMS) appointments for each shipment to ensure timely processing and allocation of resources.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.

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Customer Service Executive salaries in Dubai

Average monthly compensation
AED 4,000

Breakdown available for industries and years of experience