Desktop Support Engineer - 6 Months Contract

Dubai, UAE

Ref: HP647-2193

Job description / Role

Employment: Full Time

The successful candidate will be joining a global support team and be based in our Dubai office.

Working as part of this team, the successful candidate will be supporting users both locally and remotely, providing support to staff at all levels of the organisation on tasks including installation, repair and upgrade of end user hardware and software, server and network equipment support, new staff induction training, and managing meeting rooms and associated equipment.

• Providing Desktop support at our Dubai office.
• Providing hands-on and phone-based troubleshooting support.
• Responsibility for maintaining the state of our meeting rooms and Self-Service AV equipment.
• Administration of Active Directory.
• Providing 2nd line diagnostic support for Laptops, Desktops, Smartphones, Tablets, Monitors, Thin Clients and Audio Visual hardware.
• Processing incidents, service requests and problems within clearly defined processes aligned to ITIL best practice.
• Managing assets in our CMDB.
• Liaison with our global Helpdesk, Application Support Team and Infrastructure Support Teams to ensure that incidents are escalated and resolved within the defined Service Level Agreements.
• Occasional overtime, out of hours work and the flexibility to work at other locations is required from time to time.
• Contribute to the maintenance and creation of process and support documentation.

Requirements

Must have experience in:
• MCITP
• A+
• Network +
• MCDST

Experience of Desktop Support working in a busy IS Department or other relevant work experience.

Experience of Infrastructure technologies such as Windows Server products, Virtual Infrastructure, LANs, TCPIP, VPN’s, Linux / Unix / Solaris /AIX etc

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: