Digital Delivery Manager

Job description / Role

The purpose of this position is to manage digital projects, working closely with product managers, the UX and front-end development teams, IT, and the digital sales and self-service functions. Operational efficiency is a key component of the digital channel team, ensuring deadlines are met at the required budget and quality. The candidate will be championing the use of agile project management; utilising scrum and Lean UX delivery frameworks wherever possible.

Key accountabilities
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an on-going basis.
• Manage day-to-day operational aspects of a project and scope.
• Effectively apply project methodology and enforce project standards.
• Prepare for engagement reviews and customer assurance procedures.
• Minimize exposure and risk on project and ensure appropriate escalation to the senior management.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Deliver Projects within agreed and established timelines
• Support the Digital Delivery Director with regards to developing and maintaining processes across the digital channel; and capacity managing the digital channel team resources
• Utilize best practice agile methodologies to ensure digital capabilities are delivered in a fast, iterative, customer focused and quality manner
• Measure performance of project and produce required dashboards

Requirements

• Bachelor's Degree in IT or Marketing or Business Management related field or equivalent experience
• Project Management Certification
• Preferable Scrum Master Certification
• 5 years of delivering customer facing projects for the web and native/hybrid apps.
• Preferable experience working within a Software and/or Telecoms industry

Knowledge and skills:
• Latest Digital Technologies
• Familiar with Industry leading Agile Project Management tools & Capabilities
• Familiar with Lean UX and agile web development processes such as prototyping, wireframing, agile software development etc
• Broad knowledge of the products and services offered to du customers.
• People management experience (small or medium teams)
• Team leadership
• Ability to work in a fast changing, highly dynamic, geographically dispersed environment.
• Customer focused, market oriented and market driven.
• Strong ability to drive for results and to manager and deliver against multiple priorities on time.
• Strong negotiation and influential skills.
• Strong analytical and problem solving skills.
• Strong interpersonal, writing and communication skills.
• Excellent planning and management skills.
• Flexible and adaptable

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.