Digital Manager - Arabic/English

Quill Communications

Dubai, UAE

Ref: RP672-02

Job description / Role

Quill Communications is looking for a results-driven Digital Manager to expand the agency’s digital and social media department. To fit this role, you should came from agency or have agency background- with 4+ years of experience in delivering effective digital campaigns across sectors.

You will be responsible for leading the delivery of creative digital marketing solutions across a portfolio of clients as well as supporting the senior management team in developing and growing Quill’s digital offering.

Key responsibilities and tasks

Client Management
• Maintains a consultative relationship with executive-level clients, acting as the key contact for all content, marketing and analytics-based services
• Responsible for maintaining excellent client communication; defining deadlines and service agreements whilst ensuring these are met consistently by the team
• Supports clients in all aspects of nurturing and growing their activity and acting as a content and social strategist across a broad range of accounts
• Works closely with the client to regularly review account performance, identifying and communicating opportunities for engagement, marketing and digital services; including paid activity and creative
• Works with the client and teams to ensure effective budget management
• Plays an integral role in the new business process, taking an instrumental role in generating content and presentation preparation, in addition to attendance at pitches where necessary
• Ensures regular contact with the client is maintained by direct reports and other team members
• Assists writing SOWs and upselling additional digital services
• Maximizes opportunities and outreach to external brands, as well as existing and past contacts, to build new business leads

Digital / Social media / Content
• Plans, implements and maintains analytics-driven social media campaigns and projects for Quill clients, creating innovative and targeted opportunities
• Measures client growth and impact across the full spectrum of social media channels including, but not limited to, Twitter, Facebook, LinkedIn, YouTube and Instagram
• Uses audience analytics and social listening to drive content and paid social recommendations
• Refines methodologies in social media measurement and reporting of ROI
• Stays up to date on best practices and current trends on content marketing, measurement and digital marketing strategy
• Google adds certificate is a must
• Full knowledge on programmatic advertising
• Social media advertising
• Search advertising
• Advertising intelligence
• Brand Impact Measurements
• Audience profiling
• Web / SEO/ SEM full knowledge

Team working and development
• Working closely with general manager to maximize strengths, improve weaknesses and support career development
• Line manages junior account team members, including coaching, supervision and assessment
• Sets individual objectives on a daily, weekly, monthly and quarterly basis ?
• Provides guidance to SM/PR/creative colleagues on how to best manage campaigns, including answering general new business requests

Reporting and analysis
• Ensures that all activity and results are reported back to the client, providing insight and analysis across all aspects of the account
• Communicates account performance internally (account reviews) and provides strategic advice to the client based on measurable analytics
• Monitors and reports back on account KPIs and ensures accurate reporting by junior team members
• Provides detailed reports to the senior management team on request

• Takes a proactive role in promoting the Quill brand, its work, identity and values


About you
• Ability to communicate and manage expectation for executive-level clients
• Previous client facing digital and social media experience at a Senior Digital Marketing Specialist / Manager level
• Understanding of client business issues and requirements
• Understanding of the local market and opportunities for growth
• Strong project management skills with an ability to plan and prioritize
• A persuasive and convincing writing style
• Ability to delegate effectively
• Calmness under pressure and ability to achieve tight deadlines
• Ability to interact confidently with clients at a senior level
• Ability to troubleshoot team and client problem areas – and suggest a remedial course of action
• Creative thinking and an open-minded approach

About the Company

We are a marketing communications firm offering both conventional and unconventional marketing communications solutions.

We are based in Dubai and networked regionally, nationally and internationally, to handle all marketing communications for both mid-sized to larger corporations.

Quill Communications is led by experienced marketing and communications experts.

Candidates who applied for this job also applied for:
Digital Marketing Lead
Dubai 14 Nov
Social Media Executive
MBC Group
Dubai 28 Nov
Digital Marketing Specialist
Al Boom Marine
Dubai 20 Nov
Marketing Manager
Bites Delivery Services
Dubai 29 Nov
Marketing Manager
Trans Skills LLC
Dubai 20 Nov
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month