Digital Merchandiser

Job description / Role

Digital Merchandiser - Swarovski

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for: Digital Mechandiser - Swarovski

As a Digital Merchandiser, you will be responsible for the brands eCommerce store over all digital channels (web, mobile, tablet) and over all countries. You will also be responsible for coordinating the day-to-day eCommerce operations, on an end-to-end perspective from product photography, digital marketing through to display and sale of products online. You will ensure streamlined operations of the eCommerce store and to build and optimize omni-channel operations in order to maximize sales and profitability of Swarovski's portfolio.

What you'll do:

- Build and execute the eCommerce Brand Strategy plan with the Brand's departments concerned (Sales, Marketing, CRM, Communication, etc.)
- Participate in countries and Group strategic meetings with suppliers, regional and countries teams to negotiate commercial conditions (margin, animations, exclusivity, etc.)
- Supervise its operational application and overall alignment on site messaging and communication with customers for a consistent Brand image (yearly calendar and marketing activities implementation including traffic management)
- Ensure respect of eCommerce budgets for operations and digital marketing
- Control and follow up the supply processes with the Merchandise Analyst (Quantity, Quality, and Deadline)
- Work with Buyers, Purchase Controllers and Merchandise Analysts, ensure the efficiency of logistics processes to ensure that new products received are built out and populated on the eCommerce website in a streamlined fashion
- Supervise the creation of product content by junior copywriters to ensure that they unique content is created in a timely fashion and is ready to be uploaded to the website with new products received.
- Collaborate with the Marketing team, photographer and graphic designer to ensure that the Brand website is updated regularly in line with a marketing plan
- Work with the eCommerce Traffic Specialist to plan and execute digital campaigns aimed at driving traffic and sales on the website
- Plan and Execute dynamic email campaigns to deliver traffic and sales to the website
- Ensure the technical operability & optimization of the websites on each device with IT
- Work with the eCommerce Division Manager to plan and execute the delivery of the new eCommerce website
- Supervise the application and overall alignment on site messaging and communication with customers through the eCommerce Customer Service Representative
- Liaise with Group Contact Center whenever it is needed to provide any required information and guidelines to solve any issue with Customer (returns, refunds, cancellation, claims…)
- Establish and maintain metrics and provide frequent communication and feedback to management to enhance quality and productivity
- Produce Group operation reports and customer management reports
- Help solve problems and make informed decisions that affect the service, and productivity
- Record, monitor and analyze market trends, competitor activities and provides suggested action plans

Requirements

What you need to succeed at this role:

- University Degree in any relevant field
- Previous experience in a merchandising\planner role, ideally with a focus on e-commerce
- Strong knowledge of the Luxury Retail world in the GCC
- Great understanding of e-commerce and omni-channel platform, especially within a luxury retail environment
- Teamwork and adaptability
- Passion to deliver the best
- Good analytical skills applied to merchandising and sales analysis

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.