Job closed
Ref: HP332-293
Job description / Role
The purpose of this position is to deliver the online shop operational requirements, and for optimisation of sales fulfilment. The role holder will be managing external partners and internal stakeholders to meet the SLAs / service KPIs and delight du shop customers.
Manage stock & inventory
- Stock monitoring, orders, transfers
- POs / SOs monitoring and follow up
- Collateral monitoring and ordering
- Payments tracking and follow up
Coordinate with partners/suppliers on operational tasks
- On-going compliance management
- Delivery coordination
- Activations supervision and optimization
Manage of customer escalations and take proactive and corrective actions to improve sales fulfillment execution, including operational coordination with other stakeholders in the organization
Create and maintain the SLAs dashboard and use it to monitor the performance of the channel
Generate weekly/monthly reporting relates to sales fulfillment KPI's
Requirements
- Minimum Bachelor Degree
- Minimum 5 years of experience in Retail / Logistics / Fulfillment / Operations role in Telecom / IT&C
Knowledge and skills:
- Operations and fulfillment
- Logistics
- Fleet resource coordination
- Service levels monitoring
About the Company
du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.
du has three broad target segments:
Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.
Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.
The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.