Director of ERP Change Management

Chalhoub Group

Dubai, UAE

Ref: GP285-5321

Job description / Role

Employment: Full Time


For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Director of Change Management will lead ERP-related organizational change initiatives across Chalhoub Group in alignment with Group and ERP strategy and priorities. Work with change management leads across the Group to drive effective change best practice

- Diagnose, scope and deliver prioritised Group-wide organizational change initiatives for ERP-related transformations.
- Collaborate with relevant stakeholders and change management leads in the business to ensure smooth and effective change execution, risk management and engagement throughout, coaching stakeholders as needed
- Shape the required stakeholder engagement and documentation at different stages of a project, working with Group Communications in effective storytelling of the change.
- Working alongside People Experience, conduct studies and analyses to assess the impact of changes on employees against defined metrics, to ensure continuous improvement
- Manage and report on a central view of Group-wide organizational changes, coordinating input from change management leads in the business
- Continuously assess the impact and adjust (when needed) change initiatives and projects to ensure they respond to relevant changes in the Group strategy and related ERP transformations.
- Lead best practice in organizational change management across the Group, including development of toolkits, upskilling of Leaders and roll out of consistent standards
- Define overall Change Management strategy for the ERP implementation and define clear milestones for each facet of Change Management, including executive alignment, stakeholder analysis, management, and communication, readiness assessments, journey mapping, change impacts identification and risk management.
- Focus on the people side of change, collaborating with Organizational Design, including changes to business processes, job roles and organisation structures.
- Create and implement strategies that maximise employee adoption and usage and minimise resistance.


What you'll need to succeed

- Strong experience in Change Management across various functions and departments
- Proven experience leading ERP change projects
- Experience with SAP, Oracle or similar solutions
- Have previously developed and led the Change Management roadmap that encompass adoption and mindset change
- Experience leading other change managers
- Experience in this region is preferred
- Experience working in a retail environment is mandatory

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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