Director of Revenue

Job description / Role

Director of Revenue

Improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. The incumbent in this position is also responsible to materialise the maximum number of requests and reservations. He/She will be leading the Reservations & Revenue department of Emerald Palace Kempinski Dubai (opening soon) and Kempinski Hotel & Residences Palm Jumeirah.

Emerald Palace Kempinski Dubai

Inspired by palaces of Continental Europe, Emerald Palace Kempinski Dubai is a five-star luxury beach resort dedicated to the finest elements of life. Guests are welcome to immerse in an elegantly curated stay, dining and leisure experiences at this landmark destination on Palm Jumeirah, and discover Dubai's iconic palace by the sea.

With its opening in 2018, the hotel's classical design will complement the Kempinski Hotel & Residences Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.

Main Responsibilities

- Drive Market Share and Revenue Performance.
- Develop overall pricing strategy to include all market segments and distribution channels.
- Effectively manage and be in control of all inventory.
- Responsible for effective implementation and compliance with Kempinski Revenue Management standards and initiatives.
- Ensure all distribution channels are optimized.
- Share best Revenue Management practices and key learnings with peers and management.
- Play a leader role on the property's weekly Revenue Management & Operations meetings.
- Produce accurate forecasts on weekly and monthly basis (+/-5%).
- Train, develop, and motivate staff to increase productivity.
- Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients' satisfaction and adherence to Kempinski service standards.
- Control rates for group business, group space blockage and timely wash, especially during the peak season / high demand days when expected occupancy is above 85%.
- Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents' commissions, staff responses to clients, etc.
- Update Serenata configuration / offers / confirmation letters to corporate design, if applicable.
- Control Rate Override Report on a daily basis for all departments.
- Assist in the preparation of the annual Room's budget and the manning guide for Reservations.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
- Spot-check reservations made the previous day and check all VIP arrivals.
- Prepare reports on a monthly basis.
- Keep department informed of all changes in systems or procedures.
- Monitor group bookings and work closely with the Groups department in order to achieve budgeted figures.
- Maximise employee productivity and morale within the department and consistently maintain discipline following hotel guidelines and local regulations.
- Maintain an internal up-sell program for the Reservations department.
- Conduct annual performance evaluations.
- Perform any other duties as assigned to them by management.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills

Education

- Baccalaureate (Abitur), A-level exam and a Professional Certification (Bachelor, University Degree, Hotel School Diploma).

Experience

- A minimum of 3 years' experience in a similar leading Revenue Management role, including electronic distribution, ideally in a luxury 5 star hotel.
- Opera central systems knowledge.
- Knowledge of either FidelioV6 or Opera PMS is imperative.
- A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.
- Experience with Revenue Management reports and market performance reports.

Language

- Ability to work and communicate in a multinational environment.
- English - excellent oral and written skills.
- Additional language - beneficial.

Competencies

- Be proactive in achieving rooms revenue goals.
- Relevant experience in Reservations. Hotel Operations and Revenue Management experience are a plus.
- Detail orientated and hands on.
- Team player with strong interpersonal skills.
- Effective ability to supervise, motivate, train and develop employees.
- Demonstrate self-confidence, energy, enthusiasm and be a motivator.
- Ability to investigate systems malfunctions or user-input errors.
- Ability to analyze data, make meaningful conclusions and base sound decisions and strategies on these.
- Knowledge of industry-specify terminology such as ADR, RevPAR etc.
- Ability to adapt to a frequently changing market environment. Be proactive and able to "think outside of the box".

Technical Competencies

- Computer literacy adapted to the field of Revenue Management:
- Good keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and MSPowerpoint.
- PMS, Opera, and IDEAS

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.