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Ref: RP714-8037

Job description / Role

Employment: Full Time

Duty Manager

Duty Managers are responsible for overseeing the general daily operations of the hotel, including administration, facilities, security and customer service.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Responsible in ensuring the efficient operation in Front Office
- Ensure that all team members are properly trained
- To handle complaint / incidents / accidents occurring in the hotel when required
- To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received.
- To ensure that a pertinent/relevant shift's logbook is maintained updated and to check the logbook from the different sections of the Front Office
- Develops high quality relationships with guests throughout their stay, in order to encourage loyalty.

Requirements

Your experience and skills include:

- Minimum experience of two years in a similar role in 5-star Luxury Hotel.
- Degree or Diploma in Hospitality Management is an asset
- Knowledge of Micros-Fidelio Property Management System.
- Computer knowledge in MS Office (Word, Excel, PowerPoint).
- Proficiency in English language. Arabic & French are an asset.
- Experience with a hotel loyalty program is an asset.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Must have the ability to handle a multitude of tasks and guest requests.
- Should possess or seek certification in basic first aid.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.

Your team and working environment:

Adagio, Novotel and Movenpick JVT Dubai has a total of 924 keys including sold units as well as 4 F&B outlets and contemporary Recreation center.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Duty Manager salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience