Duty Manager

Job description / Role

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:
- Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
- Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
- Participates in the development, implementation and review of the policies, procedures, practices and standards.
- Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
- Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
- Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with FO Manager .
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
- Efficiently followed and monitored so as to ensure maximum comfort levels.
- Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
- Ensures adherence to all statutory requirements by the Front Office.
- Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
- Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
- Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
- Conduct Briefing Sessions regularly.
- Familiarity with all Front Desk and Cashiering functions.
- Responsibility towards guest ledger, long stays guests and pay masters.
- Greet and welcome VIP guests upon their arrival and escort them to their rooms.
- Identifies training needs, plans activities and oversees their implementations for all FO sections.
- Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

Requirements

Additional Information

Competitive Salary and Compensation:
- Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.

Training and Development Opportunities:
- Access to training programs and development opportunities to enhance skills and advance within the company.

Career Advancement:
- Opportunities for career growth and advancement within the Rixos Hotels group.

Health and Wellness Benefits:
- Comprehensive health insurance coverage.

Employee Recognition Programs:
- Recognition programs to acknowledge and reward outstanding performance and dedication.

Work-Life Balance:
- Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.

Uniforms and Dress Code:
- Provision of uniforms or dress code guidelines for a professional and cohesive appearance.

Social Events and Activities:

- Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.

Transportation Services:
- Transportation services.

Employee Wellness Programs:
- Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.