Duty Manager (Female)

Job description / Role

Company Description

We are far more than the world wide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn everyday, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Established in 2000, Rixos Hotels is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. By changing the concept of real luxury, giving a new meaning to the holiday concept and provides a unique experience.

Job Description

Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What you will be doing:

- Lead and supervise the day-to-day hotel operations to ensure service standards are followed with friendly and engaging service
- Supervision of lobby services including concierge, ensuring guest arrivals and departures are as efficient as possible
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise services
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
- Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
- Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel's security personnel.

Requirements

- Service focused personality is essential
- Previous experience in a similar leadership role is a must, luxury experience is an asset
- Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- Exceptional communication skills, both written and verbal. Knowledge of a second language is an asset
- Valid and current First Aid + CPR
- Is familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.
- To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude
- Familiarity with all Front Desk and Cashiering functions.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.