Duty / Night Manager

Job description / Role

Key tasks
- Responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department.
- Covering daily Duty / Night Manager Tasks: handle different guest challenges and situations and be part of the first response emergency team.
- Replace efficiently the FOM during their day off or holidays.
- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.
- Responsible for the Front Office, FOS, GSA, GR, Bell Desk
- Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
- To provide a first response in case of guest issues, leasing with the HODs (Front Office Manager, Housekeeping Manager, Food and Beverage Manager, Security Supervisor, Engineering), update the Duty / Night Manager log and be part of the first response emergency team.
- Ensure that there is compliance to all work legislation in the departments.
- Organize Front Office department related activities.
- Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms
- Develop a spirit of application, service and creativity in the team.
- Be aware of room status and also the competitors' status.
- Assist all Front Desk activities when needed.
- Attend VIP's arrival.
- Ensure the prompt and correct updating of the CID system
- Maintain good public relation with guests and customers.
- Maintain and improve quality service in Front office
- Ensure that the Front Office team welcomes the customer properly.
- Ensure guests are attended quickly and any complaints handled tactfully and diplomatically
- Ensure that there is a good working environment for all employees inline with the ACCOR values and standards
- Train junior team member and co-ordinate the monthly on the job training for the whole department.
- Prepare and check the work schedules.
- Brief front-office staff on events, promotions etc.
- Attend departmental meetings and training programs.

Requirements

Skills
- Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements
- Desired candidate should have a minimum of 1 to 3 years experience in similar role.
- Must be computer literate with effective communication skills and an excellent command of written and spoken English.
- Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
- The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
- Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.
- Highly organized ,efficient, innovative and creative
- Highly accurate and analytical and positive can do attitude
- Excellent social and interpersonal skills
- Excel
- Power Point
- Word
- Photoshop
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.