E-Commerce Associate

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

What you'll be doing

The Ecommerce Associate will oversee the day-to-day operations and optimization of our brands' e-commerce website(s). The ideal candidate will have a strong background in e-commerce, digital marketing, and website management, with a proven track record of driving online sales and improving website performance.

- Manage the overall functionality and performance of the e-commerce website
- Update website content, product listings, and promotions regularly
- Coordinate with the tech team or developers to implement any website updates or enhancements that will provide a better experience to the customer
- Monitor website traffic, sales, and performance metrics to identify opportunities for improvement
- Build and maintain a trade plan in line with the brand direction and campaign
- Create CRM and digital paid advertising for the brand with KPIs linked to the website performance
- Work closely with cross-functional teams, including marketing, commercial, operations to implement the trade plan
- Ensure website compliance with legal and security requirements
- Provide regular reports and analysis on website performance to management
- Ensure that the operations of the e-commerce business is running smoothly
- Work closely with the Group customer care team to ensure that the customer queries are answered promptly and in the right manner
- Lead the project of creating a new website when needed

Requirements

What you'll need to succeed

- At least 3 years of experience in e-commerce, website management, or a related field
- Proficiency in e-commerce platforms. Preference in Shopify
- Strong analytical skills and attention to detail
- Excellent communication and teamwork skills
- Ability to manage multiple projects and meet deadlines
- Experience with SEO, SEM, and other digital marketing strategies
- Knowledge of web analytics tools (e.g., Google Analytics)
- Familiarity with HTML, CSS, and JavaScript

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.